Integrated Business Interactions Powered with Unified Communications

“Unified Communications” is the term that refers to multi-platform communications, which generally involves laptops/desktop computers, smartphones and tablets that are offered by a networking service provider. The service offered involves the use of unified messaging, video conferencing, IP telephony, mobile extension, etc. It enables individuals and businesses to integrate their communications with various devices on a single platform.

Unified communications (UC) allows us to streamline interactions through one entity, even though multiple devices are being used. UC has been successful in bridging the gap between voice over IP (VoIP), integrated voice response systems (IVRS) and other computer-based technologies. However, organizations should be very cautious in regard to choosing a trusted provider that offers specialized unified communications consulting.

 
Choosing a trusted UC provider

  UC is not a futuristic concept anymore. Any business that wants to stay relevant and improve their market share needs to adopt it sooner or later. The significant impact it has on operational efficiency and profits has made many companies realize the benefits of installing one. Therefore, these companies are ready to make the necessary infrastructure investments for UC.
Choose a UC provider that is capable of delivering telecom solutions focused on understanding customer needs better. The technology partner enabling this solution should be adept at providing cutting-edge techniques for efficient integration across multiple communication networks. A trusted wireless networking provider usually focuses on the following aspects:

• Enables employees to take advantage of virtual communication networks regardless of their location
• Accelerates the decision making process by providing a data sharing platform apart from facilitating a seamless process of communication
• The unified multimedia and messaging services should include all platforms such as fax, email, voicemail and other multimedia platforms including animations, videos and pictures.
• It is important that a real-time communication system processes an immediate response after input. The UC service provider should be able to integrate the various communication modes so that they are in sync to manage the same.

UC consulting services should come up with a broader objective to achieve critical business goals such as the following:

• Market planning
• Forecasting after market analysis
• Strategizing for technology implementation
• Opportunity analysis
• Product analysis and planning
• Developing critical white papers
•  Analysis of mergers and acquisitions
• Planning and launching of a new product
• Due diligence

For maximum benefits, work with a qualified service provider to tailor Unified communications sto your specific business needs.